(Membership for hiring through iCare Life Services by the Service Provider)
This Agreement BETWEEN the ‘User*’ or ‘Service Seeker*’ AND iCare Life Private Limited, having its
Corporate Identification Number U80903MH2012PTC229413 and Registration Number 229413, a company
incorporated and registered under the provisions of the Companies Act, 1956/2013 and having its registered
office at ‘The Capital’, A Wing 406, Bandra Kurla Complex, Bandra (East), Mumbai, Maharashtra 400 051
(hereinafter referred to as ‘iCare’ or ‘the Company’ or ‘We’ or ‘Us’ or ‘Our’) is a legally binding document.
acceptance of these presents and/or by accessing the website or mobile application and/or by using iCare
Services by any other means.
The following are the Terms and Conditions for using iCare Life Service. The User may also want to review iCare
A. Commercial Terms:
The User hereby agrees and acknowledges that:
iCare Life Services are available only to its Members, and the User shall be mandatorily required to register
himself/herself on our website www.icare.life as a Member by providing accurate information and data, as
needed for enlistment as a Member.
Enter his/her requirements and find suitable profiles matching the same and shortlist profiles of
Driver(s) for interviews using our website; and
The User may request for an interviews with the shortlisted Driver(s), up to a maximum of three
candidates at any given point of time before completion of hire.
Upon receipt of request for interview from the User, an iCare Life representative shall set-up the interview
process as follows:
Schedule interviews and shall be present during the interview process, based on mutual
convenience of both the User and the Driver(s);
Require the Driver work on a trial basis as part of the interview process to check the skills of the
Driver, however, the time duration of such trail shall not exceed 4 (four) hours;
If the User requires the Driver for trial for more than the specified period mentioned in ii) above, the
User shall pay a fixed amount of Rs. 450/- (Rupees Four Hundred Fifty Only) immediately in cash
for a trial of further 4 (four) hours or part thereof;
The User shall demand a valid receipt form the iCare Life representative for any such cash payments
The User shall not subject the Driver to any other additional test and trial other than the personal
Upon completion of the interview process and upon selection of a candidate for hire, the User and the Driver
shall sign a Term Sheet detailing the terms of engagement or hire of the Driver by the User on terms
mutually agreed upon.
The User shall pay iCare Life for availing iCare Life Services:
As per the rates provided to him/her and as displayed on our website www.icare.life;
Immediately upon completion of delivery of iCare Life Service; that is, after the User hires the Driver
upon signing of the Term Sheet and the Driver accepts the same; and
By using online payment mechanism or designated payment wallets online, as far as practical;
however, in case of any cash payment, the User must insist upon and obtain a valid receipt from
the iCare Life representative.
Payment(s) made by the User shall include all applicable statutory taxes and levies, as amended from time
to time, and as prevailing at the time of availing of iCare Life Service as per the applicable rate under the relevant
No gratification or tips shall be paid to the Driver or to any iCare Life representative by the User;
iCare Life shall provide one-time replacement of the Driver, in the case of the Driver hired by User leaves the job,
without any valid reason in violation of the terms of engagement (Term Sheet), within specified period
(depending upon Membership type) commenting from the date of signing of Term Sheet or acceptance
thereof, whichever is later, as provided below:
Silver Members: Specified period of 30 (thirty) days; and
Gold Members: Specified period of 60 (sixty) days.
assigning any specific reason(s), and in such an event, particular Member shall be notified via email
message to the email id provided at the time of registration of Membership.
Complaint, if any, concerning iCare Life Service must be lodged within 3 (three) days of completion of delivery of
iCare Life Service, and that no complaint or claim shall be entertained after that.
Any such complaint, as mentioned above, must be made online via email at email@example.com, for
prompt attention and for redressal thereof, if possible.
Representation By User:
The User of iCare Life Services, as a Member hereby represents and warrants that:
Upon completion of delivery of iCare Life Services - that is, upon the User hiring the Driver upon signing of the
Term Sheet and the Driver’s acceptance of the same, the User shall be solely responsible for resolution of
any dispute of any nature whatsoever between the User and the Driver and iCare Life shall not be not liable nor
shall it be involved in resolving any such dispute of any nature whatsoever.
The User as the employer (or engager) shall be responsible for any unlawful activity whatsoever in nature,
not only limited to social or criminal nature or any fatal consequence thereof, or any other third-party liability
arising out of any error, omission or commission by the Driver engaged by her/him/it using iCare Life Service.
iCare Life Service shall be availed only for his/her self-usage, and the User shall be solely responsible for
adherence to and compliance with all the Terms and Conditions of iCare Life Servicess.
The User shall refrain from engaging the Driver directly or indirectly by way of recommendation or referral to
any third-party, without the involvement of iCare Life, at any point in time.
The User shall intimate iCare Life, if and when the Driver leaves the job, even after completion of the designated
period of service specified in this Term Sheet at the time of hire.
Representation By iCare Life:
The iCare Life represents and warrants that:
It is authorised to do business under the laws of India, allowed to enter into this Agreement and to perform its
obligations to provide Driver(s) to the User through its matchmaking platform;
It is solely responsible for fulfilment of iCare Life- Hire Service availed by the User, at the request of the User
under this Agreement, and it shall not be construed as an independent contractor or service provider to the
The Driver is not an employee of iCare Life; and that iCare Life has only facilitated the process of hiring by the User
under this Agreement by using its professional expertise.
Indemnification By The user:
The User hereby indemnifies and keeps indemnified iCare Life and its associates, affiliate companies and its
respective directors, officers, agents, employees, authorised representatives, successors and assigns from and
against any claims for damages, losses, costs, actions, legal expenses, arising out of using iCare Life Services by the
User, and more particularly on account of:
Violation of any of the Terms and Condition of this Agreement by the User;
Any claim of the User or any third-party owing to act of error, omissions or non-adherence to the Terms
and Conditions of this Agreement attributable to the User or the Driver;
Violation of the Laws of the Land or Civil Code of Conduct by the User or the Driver engaged by the
User using iCare Life- Hire Service, including but not limited to intimidation, rude or unbecoming behaviour
of any nature, any kind of harassment including sexual or substance abuse by the any members of the
family or any other third party where the Driver is employed; and
Any loss suffered by iCare Life due to any erroneous or ambiguous information furnished by the User, and in
such an event, iCare Life shall have the sole discretion to determine such damages/claims and shall be at
liberty to initiate appropriate action including legal proceedings to recover such losses suffered or
caused to be suffered by iCare Life.
iCare Life takes necessary precaution to check the background of the Caregivers. However, iCare Life conducts the
background check by engaging third-party agencies, who have such professional expertise. iCare Life does not
have any control over the quality, accuracy, or reliability of the information included in such background
check reports, and as such, iCare Life is unable o assume any responsibility in this regard. Furthermore, as a
practice iCare Life does not communicate the results of such background check publicly or to a third-party, due to
individual privacy and confidential nature of such information, unless when it is considered necessary under
legal process or demanded by the law enforcement agencies or judiciary as evidence or for any security
iCare Life encourages well-mannered and efficient professional Caregivers only. The User is advised to intimate
immediately to iCare Life any misconduct or misbehaviour on the part of the Driver. It will help us improve the
quality of service providers, by taking suitable administrative action on our part. However, in an unfortunate
event, if such misdemeanour tantamount to a breach of law including but not limited to anything of criminal
nature, the User may take the help of the appropriate judiciary and/or administrative authorities and deal with
the matter directly. iCare Life is unable to take any responsibility in such situations, except for providing full
cooperation with the administration or judiciary authorities as may be necessary.
The Caregivers are not employed by iCare Life; as such under no circumstances an Employer-Employee
relationship exists between Service Providers engaged by the User and iCare Life. The Caregivers are solely
responsible and liable for any action, inaction, omission, error, damages caused by him/her due to wilful
negligence. In such unfortunate event, User should immediately report the matter to iCare Life. It will help us
improve the quality of service providers, by taking suitable administrative action.
iCare Life advises Caregivers to carry all valid professional documents and personal identity in person. The User
is advised to ensure the same regularly and validate the documents before availing engagement of the
iCare Life endeavours to deliver a delightful experience to its users. However, iCare Life reserves the right not to
provide iCare Life Services on declared public holidays or as it may consider appropriate.
iCare Life expects the User to be courteous and respect the dignity of the Caregivers who are hired by the User.
Any inappropriate behaviour by the User and reported by the Driver shall be strictly handled by iCare Life.