If, at any time, you are not comfortable with any of our uses of your personal data for which you have provided consent, you may contact us and ask us not to use your personal data in one or more ways.
We may ask you to provide your request in writing, but we will stop using your personal data in the manner requested by you. However, do note that if prohibition of use of such personal data has an impact on the corresponding services provided by us to you, we may be constrained to stop providing such services as well.
iCare Life’s mission is to train, develop, skill , enhance skills, and provide a market place for job or placement primarily in informal services. Our registered users (“Members or Registered Users”) share their identities, undergo trainings, engage with the network, exchange knowledge, post and view relevant content, and find opportunities and benefit from such activiies. Content on some of our services is also visible to unregistered viewers (“Visitors”). We believe that our services allow our Members or Users to effectively compete and achieve their full potential as a Service Seeker or Service Providers. We place the our Members or Users first, while conducting our business activities.
Maintaining your trust is our top priority, so we adhere to the following principles to protect your privacy:
We protect your personal information and will only provide it to third parties: (1) with your consent; (2) where it is necessary to carry out your instructions; (3) as reasonably necessary in order to provide our features and functionality to you; (4) when we reasonably believe it is required by law, subpoena or other legal process; or (5) as necessary to enforce our User Agreement or protect the rights, property, or safety of iCare Life, its Members or User and Visitors, and the public.
We have implemented appropriate security safeguards designed to protect your information in accordance with industry standards.
The Capital, A Wing 406, Bandra Kurla Complex, Bandra, Mumbai, Maharashtra 400 051, India
Collection of Information from You
Site visitors can access and browse certain portions of the Site without disclosing Personal Information, although, like most websites, we passively collect certain information from your computer, such as your IP address and web browser user agent, when you browse the Site. Visitors who access and browse the Site without registering are "Site Visitors". In order to utilize some of the Services offered by iCare Life, you must register with iCare Life. All users who register with iCare Life are "Registered Users or Members".
Control of Information
Some users may have the opportunity to register with iCare by connecting through “Social Media” (i.e. Facebook, Twitter, Gmail, Yahoo mail, etc) application program interface (“API”). Please see Section 3.44.4 below to learn about the information that we access, collect and store if you register for iCare through Social Media.
On Posting Job
If you are a Service Seeker (as defined in the User Agreement), we collect and store all of the additional information that you provide to us on your Job Posting or that is otherwise included in an auto-generated Job Posting. This may include, among other information:
On Posting your Profile
If you are a Service Provider (as defined in the User Agreement), we collect and store all of the additional information that you provide to us in your profile. This may include, among other information:
Both Site Visitors and Registered Users or Member may provide Personal Information to iCare when they contact iCare or utilize certain Services that iCare may offer by telephone. For example, if you call a iCare to discuss care service options over the phone, we will collect and store all of the Personal Information you chose to provide to us, including but not limited to financial information, information about the service you or your loved one needs, health information about yourself or the family members, your contact information, etc. If you provide information about someone other than yourself, you represent that you have authority to do so.
Address Book and Other Services That Sync with iCare
You may use the iCare contacts importer (or other similar mechanisms provided by iCare) to upload individual contacts or your entire address book into iCare. iCare stores this information and uses it to help you manage and leverage your contacts. We also use this information to enhance your iCare experience by helping you to grow your network by: identifying your contacts already on iCare; and suggesting related posts you may find useful.
iCare makes other tools available to sync information with iCare, and may also develop additional features that allow Members or Users to use their iCare account in conjunction with other third-party services. For example, iCare’s Mobile Application may allow you to sync your device’s calendar, email and/or contacts apps with iCare to show you the iCare profiles of meeting attendees, email correspondents and/or contacts.
Otherwise through the Site or by telephone, email, postal mail or chat
Certain Registered Users may provide Personal Information on the Site through other Site features and offerings such as our online communications, groups and payment platforms and our Service offerings. In some cases, Site Visitors may have the ability to provide us Personal Information through the Site, such as contact information. In addition, both Registered Users and Site Visitors may choose to provide us additional Personal Information by phone, email, postal mail, or chat at the notified portals. We collect and store all of the Personal Information you provide us through these channels. Moreover, if you provide information about someone other than yourself through any of these channels, you represent that you have authority to do so and would remain solely responsible for any legal consequences thereof.
Collection of information from others
By Site Visitors, Registered Users and others
iCare collects information that Site Visitors, Registered Users and others provide about each other. For example, Service Providers may invite Site Visitors, Registered Users or others to rate and indicate their relationship to the Service Provider on the Site. Additionally, certain iCare Registered Users may post reviews about individual Service Providers. iCare may also obtain and post audio/video recordings of Service Provider references, which may also be accessed from the Site. Site Visitors, Registered Users and others also may provide us information about Registered Users by phone, email or postal mail. iCare captures and stores all information it receives from Site Visitors, Registered Users and others about other Registered Users and Site Visitors.
By third parties to verify your information and representations
By third parties that perform background checks
By Social Media if you connect to iCare through Social Media site
By service providers you use in connection with our Services
If you engage a Service Provider through iCare website or other services, such as a payments processor, that Service Provider may provide us Personal Information about you or your family members, such as information relating to your transactions with them.
Advertising Technologies and Web Beacons
We target ads to Members and Site Visitors both on and off iCare through a variety of ad networks and ad exchanges, using:
We do not share personally identifiable information with any third-party advertiser or ad network, although your profile is visible to other Members and through public search, depending on your settings.
iCare may show you sponsored content in your Network Update Stream (NUS), which will be designated as sponsored content and will behave like other NUS updates. If you take social action (for example, if you “like or “comment” on the sponsored content), your action will be seen by your network and other Members who are shown the sponsored content after you have acted on it. Please note that all social actions on SlideShare (e.g. liking certain content, following or being followed by others) are public, unless expressly specified otherwise with respect to premium accounts.
iCare ads that are delivered on third-party sites contain the label “Ads by iCare.” You may opt out of (i) these ads served to you on third-party sites and/or (ii) us using information from advertising partners to target ads by going here. The ‘Ad Choices’ icon shows you that we adhere to the digital advertising Alliance’s self-regulatory principles for online behavioural advertising. Please see http://www.aboutads.info for details.
If you do not wish to receive certain targeted ads from most third party companies, you may opt-out by, as applicable, clicking on the ‘Ad Choices’ icon or “Ads by iCare” link in or next to the ad or by visiting http://preferences-mgr.truste.com and http://www.networkadvertising.org/managing/opt_out.asp.Please note this does not completely provide you the option to completely ‘opt out’ from being served advertising. You will continue to receive generic ads or targeted Ads by companies not listed with these opt-out tools.
Log Files, IP Addresses, and Information About Your Computer and Mobile Device
When you visit or leave iCare site or apps (whether as a Member or a Site Visitor) by clicking a hyperlink or when you view a plugin on a third-party site, we automatically receive the URL of the site from which you came or the one to which you are directed. Also, advertisers receive the URL of the page that you are on when you click an ad on iCare. We also receive the internet service protocol (“ISP”) address of your computer or the proxy server that you use to access the iCare website, your computer operating system details, your type of web browser, your mobile device (including your mobile device identifier provided by your mobile device operating system), your mobile operating system (if you are accessing iCare using a mobile device), and the name of your ISP or your mobile carrier. We may also receive location data passed to us from third-party services or GPS-enabled devices that you have set up, which we use to show your local information on the mobile applications / API. Most mobile devices allow you to prevent real time location data being sent to iCare, and iCare will honour your settings.
In the case of our Android apps, you will be provided notice of the types of data (e.g. location) that will be sent to us. If you choose to use our app after this notice, we process this data to enable registration or preview product features for you (e.g. jobs near you). If you choose not to become a Member, we will delete this information collected.
iCare is a dynamic, and innovative environment, which means we are always seeking to improve the services we offer you. We often introduce new features, some of which may result in the collection of new information (for example, when the Endorsements feature launched, we began collecting information about skills for which Members were endorsed and the individuals who endorsed them). Furthermore, new partnerships or corporate acquisitions may result in new features, and we may potentially collect new types of information.
Use your Information collected
In general, the Personal Information we collect is used inter alia: (1) to improve our Services and enhance your experience with iCare, (2) to enable us to provide a safer community for all of our Registered Users, and (3) to help us communicate with you. For example, we may use your Personal Information to:
Non Personal Information
In General, we use the Non Personal Information we collect to help us improve our Services and customize the user experience for Registered Users and Visitors, such as by providing targeted useful features and promotions based on the type of Service you seek. We also aggregate the information collected via cookies and similar technologies to use in statistical analysis to help us track trends, evaluate the effectiveness of our ads and analyse patterns in the use of iCare.
In addition to using the information collected by iCare for the purposes described above, we may also share your information with various third parties, as described below. Please note and review our sharing policy set out in this Section closely, especially with respect to your Personal Information. By using our Site or our Services, you agree to allow us to share the Personal Information you provide to us in the ways described below. Your ability to make changes to what information is shared is described below in Sections 6 and 7.
With All Site Visitors and Registered Users
If you are a Service Seeker or a Service Provider, in order to increase your chances of finding a job or finding the care you need, we share with Site Visitors and Registered Users the information that is included in your job posting or profile, aside from your contact information, as well as the following registration information, which may be include in your job posting or profile: your first name, first initial of your last name, city, state, profile picture, and if you are a Service Provider or Service Seeker (as the case maybe), your gender and, unless you opt-out, your age. With certain exceptions, you choose how much detail you want to include in either your job posting or your profile; the more information you share, however, the better chance you have of finding either care or a job. We may also share on your profile or job posting any company reviews you have posted on our Site and whether you have connected to iCare through Social Media. If you are a Service Provider and have elected to verify certain information with iCare or to have a Background Check performed, we may also disclose that information in your profile in addition to any payment or payroll preferences you have indicated.
If you post information in aan iCare online group forum, that information may be viewed by any Site Visitor or Registered User who accesses the forum.
You agree that you shall solely be responsible for any information posted on the website including the online group forum and you shall refrain from directly or indirect hosting, displaying, uploading, modifying, publishing, posting, transmitting, updating or sharing any Harmful Information. Harmful Information means any information that:
We may display personal testimonials of Registered Users and other endorsements on our Site or in other marking materials. These testimonials or endorsements may include Non Personal Information such as the Registered User's first name, first initial of last name, town and state. With a Registered User's consent, we may include Personal Information such as their full name.
With other Registered Users and corporate providers
In addition to the information that is provided to all Site Visitors to iCare, Service Provider reviews and references are made available to certain Registered Users. If you are a Service Provider, your phone number may be visible to certain Registered Users if you elect to share it in your profile. In addition, your approximate residential location (through google map plotting) is made available to certain Registered Users unless you specifically elect to keep that information confidential.
If you are a Service Seeker or a Service Provider, you will appear in search result listings if you match the search criteria used by a Service Provider or Service Seeker, as the case maybe. Similarly, you may appear in emails sent to Service Providers or Service Seekers in your area. Service Seekers may opt-out of being included in Service Provider search results and in certain emails sent to Service Providers. In addition, if you are a Service Seeker and you view the profile of certain Service Providers, those Service Providers will be able to see that you have viewed their profiles unless you opt-out of that information sharing.
If you are a Registered User, your iCare online status may be made available to other Registered Users unless you elect to keep that information confidential.
If you connect to iCare through Social Media, we may allow any of your Social Media (i.e. Facebook, Twitter, Gmail, etc) friends who have connected to iCare through Social Media to see that you are a Registered User. In addition, other Registered Users who have connected to iCare through Social Media will be able to see if your friends/family members with any of their Social Media connect or if you share certain affinities or interests with them.
If you register through our mobile application or API, other Registered Users of that application may search for you by name, email address or other information. If they do, your name and profile photo will appear in the search results list and the searcher may contact you through the application to request to join your network or invite you to join theirs. No other Personal Information on the application will be shared with the Registered User unless you expressly allow them into your network. However, all information you post to the application will be available to all members of your network, including your location when you post to the application if you have given us permission to access and collect your location information.
IF WE TERMINATE YOUR REGISTRATION FOR ANY REASON, WE RESERVE THE RIGHT TO SEND A NOTICE OF YOUR TERMINATION TO OTHER REGISTERED USERS WITH WHOM WE BELIEVE YOU HAVE CORRESPONDED.
With vendors/service providers
We also share Personal Information with vendors who perform services on behalf of iCare, including without limitation vendors who provide email services, demographic information, or geo-location information, vendors who perform background checks or verification checks, vendors who process Credit Card payments, vendors who run classified advertising businesses, and vendors who send SMS messages to Registered Users' mobile phone numbers, in each case to the extent applicable. iCare has selected vendors who maintain high standards with respect to privacy and who have agreed to use the Personal Information only to perform specific services, for and on behalf of iCare.
Sharing Information with Third Parties
iCare supports middleware service providers that offer archiving solutions to firms subject to financial services regulation, which, with your permission, facilitate the archiving of your communications and other iCare activity by a third party for compliance purposes. Content distributed through iCare’s sharing features and third- party integrations may result in displaying some of your personal information outside of iCare. For example, when you post content to aan iCare Group that is open for public discussion, your content, including your name as the contributor, may be displayed in search engine results.
With listings in Google and other public search engines
In an effort to further facilitate the ability for Service Seekers or Service Providers to find a recruit or job, selected information contained in Service Seeker job postings and Service Provider profiles, which may include photo, first name, first initial of last name, city, state, and job/provider description, may also be shared with third party search engines and other vendors who run classified advertising businesses, and thus may be listed in third party web site search results (e.g., Google), which would make that information available to the public and allow them to link to your iCare posting. Registered Users can opt-out of this sharing by adjusting their account settings. IfPlease note that if you post information in aan iCare online group forum, your content, including your name as the contributor, may be displayed in third party search engine results and available to the public.
With Social Media if you connect to iCare through it
If you connect to iCare through Social Media's API, you may elect to post certain of your activities on iCare back to your Social Media account. You will be prompted to decide whether or not to SHARE those iCare activities back to your Social Media account and additionally, such postings would be governed by the terms and conditions of usage of such Social Media.
Talent Recruiting, Marketing and Sales Solutions
We offer customized people-search functionality along with organizational and communication tools as part of our talent recruiting, marketing and sales solutions. These services allow subscribers – generally, enterprises and professional organization - to export limited information from Members’ public profiles, such as name, headline, current company, current title, and location, in order to effectively manage candidate sourcing. You may limit or prevent such subscribers from exporting your profile information by configuring your public profile visibility settings to restrict access to these fields. We do not provide email or other contact information to these subscribers. However, if you post that information as part of your profile it will be available to them and others. A recruiter or other such subscriber may also manage and store information it has independently obtained about you outside of our Services, such as the resume / curriculum vitae, in connection with iCare’s platform. Any personal information obtained independently of iCare services will not be added by iCare to your profile and is not under iCare’s control but is subject to the policies of the iCare recruiting, marketing or sales solution subscriber. We store such information on behalf of such subscriber who can remove it at any time. We do not further process such information.
Pages for Companies, Schools, Influencers, and Other Entities
iCare allows companies, schools, charities, and other organizations as well as thought leaders and influencers to create pages dedicated to their brand, business, and mission. These pages are public, and any communications or information shared through them will be accessible by the entity that created them. If you follow a person or organization, you will be listed among its followers, which can be viewed by others. iCare uses aggregate information about followers and viewers to provide data about its performance (for example, visits and updates).
With third parties to send you direct mail from other companies
We may share certain of your Personal Information, such as your name, e-mail address, postal address and other information we know about you such as your age, presence of children and the type of care you are looking for to third parties in the business of facilitating communications, such as direct mail brokers, to enable them to send you postal mail advertisements from companies whose products we believe may be of interest to you. We do not share email addresses for this purpose, and we do not allow these third parties to provide your personal information directly to the companies whose products are being advertised. If you do not want to receive these advertisements and prefer that we do not share your information with these third party communication facilitators for that purpose, you may opt-out by adjusting your account settings.
As required by law or for reasons of safety
You acknowledge and agree that we may disclose information we've collected about you if required to do so by law or if we, in our sole discretion, believe that disclosure is reasonable to comply with the law, requests or orders from law enforcement or other regulatory agencies, or any legal process (whether or not such disclosure is required by applicable law), or to protect or defend iCare's, or a third party's, rights or property. We may also reserve the right to disclose information we've collected about you for purposes of protecting the health and safety of our community and Registered Users, such as in the case of risk of harm or violence against any person (including you).
With our affiliates
You acknowledge and agree that to the maximum extent permitted by law we may disclose any of the information we've collected about you to any of our affiliates or subsidiaries, for the purposes of providing you with the Services, operating the Site, and our other commercial purposes.
With Your Consent
We also may SHARE your Personal Information with a third party if you consent to the sharing.
iCare offers various Background Check Services from consumer reporting agencies. If you order a Basic, Optimum or Advanced Background Checks (options as available on the iCare website) to be run on you in response to a request by a Service Seeker/Service Provider and the check comes back clean or with information that does not result in iCare suspending or terminating your account, we will forward the check to you. The results of a Basic, Optimum or Advanced background check that results in iCare suspending or terminating your account will not be shared with other users. If you have requested a background check through iCare, a statement may be included in your profile to confirm that you have completed that check. However, we will not share the check or results with any other Site Visitor or Registered User unless you specifically consent. The Service Provider who completes the background check may send the results to you by email or postal mail. You acknowledge that sensitive material may be included in your background check, and that you are responsible for providing us and the Service Provider (if applicable) with correct mailing information. iCare reserves the right to suspend or terminate the user account if the background checks run on the User comes back with information which iCare (in its sole discretion) determines as harmful and fit for removal.
Non Personal Information
Your Choices & Obligations Regarding the Sharing of Information
Registered Users have control over what optional Personal Information they choose to share with us when utilizing our Services (such as pictures, certain details in a job description or profile, etc.).
In addition, Registered Users have the following opt out choices with respect to the sharing of their Personal Information:
Your Communication Choices
By becoming a iCare Registered User, you are consenting to receive certain email communications from us, such as special offers, tips and advice, notifications of new Service Seekers or Service Providers in your area, customer surveys and administrative notices.
You may also opt-out of receiving unsolicited marketing calls from us regarding your iCare account by adjusting the settings in your account settings.
If you have opted in to receive text messages from us but would now like to opt out, you may do so by adjusting the settings in your account settings. You also have a choice to stop us from contacting you by phone for marketing purposes by adjusting the settings in your account settings.
If you are a Service Seeker, certain Service Providers may initiate contact with you directly using the messaging features of the iCare Site. You have an option at any time to stop permitting Service Providers from initiating contact with you by adjusting the settings in your account settings.
Changing or Removing your Personal Information and Closing your Account
If the Personal Information you provided at the time of registration or otherwise, requires any change for any reason (the said information found to be inaccurate or deficient), you may correct or amended or update the correct information by logging into your account and accessing your account settings. If you would like to remove some of the Personal Information you have posted on the Site, such as information you posted in profiles and job postings, you may do so by editing or deleting that item in your My Profile & Setting area or your My Job area. To request removal of other Personal Information you have voluntarily posted on our Site, such as information you may have posted in online group forums, contact email@example.com. In some cases, we may not be able to reasonably accommodate your request to remove your Personal Information, in which case we will let you know if we are unable to do so and with reasons.
If you no longer wish to participate in our Services you may close your account directly in the account settings portion of your account.
If you close your iCare account, we will remove your name and other Personal Information from our publicly viewable database. If you close your account, we have no obligation to retain your information, and may delete any or all of your account information without liability or obligations. However, we may retain information related to you if we believe it may be necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, Non Personal Information, account recovery, auditing our records, enforcing our rights and obligations under our agreements or otherwise, if required by law. iCare may also retain and use your information if necessary to provide the Services to other Registered Users. For example, just as an email you may send to another person through an email service provider resides in that person's inbox even after you delete it from your sent files or close your account, emails you send to others through iCare to other Users, as well as your contributions to iCare groups, may remain visible to others after you have closed your account. Similarly, other information you have shared with others, or that others have copied, may also remain visible. iCare disclaims any liability in relation to the deletion or retention (subject to the terms herein) of information or any obligation not to delete the information. iCare does not have any control whatsoever when search engines update their search index or cache, which may contain certain job post, profile or other information that has since been removed from the Site.
As a Member, you have certain obligations to other Members. Some of these obligations are imposed by applicable law and regulations and others have become commonplace in communities of like-minded Members such as iCare:
How We Protect Information
We have implemented industry-recognized safeguards to help protect your information from unauthorized access. These safeguards include:
Your user accounts are also protected by the password you use to access your online account with iCare, and we urge you to take steps to keep your password safe. If you feel your password has been compromised, you should change it immediately by logging into your account and visiting the "My Profile & Settings" section. After you have finished using our Site, you should log out of your iCare account and exit your browser.
WE TAKE THESE PRECAUTIONS IN AN EFFORT TO PROTECT YOUR INFORMATION AGAINST SECURITY BREACHES. HOWEVER, THIS IS NOT A GUARANTEE THAT SUCH INFORMATION MAY NOT BE ACCESSED, DISCLOSED, ALTERED, OR DESTROYED BY BREACH OF SUCH FIREWALLS AND SECURE SERVER SOFTWARE. BY USING OUR SITE, YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND AGREE TO ASSUME THESE RISKS.
If you have already purchased an e-learning course but don't have a compatible device to download and read it on, you can revoke the purchase under the 30 Day Cancellation & Refund Policy for e- course.
Cancellation and subsequent refund will also go through if we are unable to resolve a genuine technical fault within 2 business days from the the time you had reported the error.
Refund will be through payment gateway via same online mode in 15-20 working days.
The Capital, A Wing 406, Bandra Kurla Complex, Bandra, Mumbai, Maharashtra 400 051, India
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